​Refund Policy

Dead Plants

Returns and Refunds :

• If a customer receives a dead plant, they can request a return or refund within 7 days of delivery.
• The customer must provide clear photos of the dead plant as evidence.
• Upon verification, we will issue a refund or send a replacement plant.

​Replacement :

• We offer free replacements for dead plants within 7 days of delivery.
• Customers should contact our customer support team with relevant details and photos.

Missing Orders

Reporting Missing Orders :

• If a customer’s order is missing, they should notify us within 7 days of the expected delivery date.
• We will investigate and take appropriate action.

Reshipment or Refund :

• If the order cannot be located, we will either reship the items or issue a refund.

Incorrect Orders

Reporting Incorrect Orders :

• Customers should report any discrepancies in their order within 3 days of delivery.
• This includes wrong plant species, quantity, or any other errors.

Corrective Action :

• We apologize for any mistakes and will promptly send the correct items.
• Customers may need to return the incorrect items (at our expense) or provide photos as evidence.
  

Refunds

Eligibility :

• Refunds are available for dead plants, missing orders, or incorrect items.
• Customers must follow the specific guidelines for each scenario.

Processing Time :

• Refunds will be processed within 7 business days after approval.

Replacement

Eligibility :

• Free replacements are available for dead plants.
• Customers must provide evidence (photos) within 3 days of delivery.

Shipping :

• Replacement plants will be shipped promptly.