FAQs

Q) What is RootsRaja? 

A) RootsRaja is an online store specializing in a wide variety of plants, including indoor plants, outdoor plants, succulents, and more. We aim to bring the joy of gardening to your home with high-quality plants and gardening supplies.

Q) Where is RootsRaja located? 

A) RootsRaja is based in India and serves customers across the country through our online platform.

Q) Why choose RootsRaja over other plant sellers? 

A) RootsRaja stands out due to its expertise, affordable prices, and commitment to quality.

Q) How can I contact RootsRaja? 

A) You can contact us via email at support@rootsraja.in or call us at our customer service number available on the website.

Products

Q) What types of plants do you offer? 

A) We offer a diverse range of plants including indoor plants, outdoor plants, succulents, cacti, flowering plants, and bonsai.

Q) Do you sell gardening supplies? 

A) Yes, we offer a variety of gardening supplies such as pots and planters.

Q) Are your plants ready to be transplanted? 

A) Most of our plants are delivered in nursery pots and can be transplanted into a larger pot or directly into your garden as needed.

Ordering

Q) How do I place an order? 

A) You can place an order by browsing our online catalog, adding items to your cart, and proceeding to checkout. Follow the prompts to complete your purchase.

Q) Can I track my order?

A) Yes, once your order is shipped, you can track your order number on our website. 

Q) Can I modify or cancel my order after it has been placed? 

A) Orders can be modified or canceled, we understand that circumstances may arise where you need to cancel your order. As we deal with live plants and related items, we have formulated the following cancellation policy. Please refer. 

Shipping

Q) What are your shipping charges? 

A) Shipping charges vary based on the size of the order and the delivery location, while we offer free shipping on order above ₹1000. Detailed information about shipping costs will be provided at checkout.

Q) How long does delivery take? 

A) Delivery times vary based on your location. Typically, orders are delivered within 5-7 business days.

  1. Within major cities: 2-5 business days
  2. Outside major cities: 5-10 business days
  3. Remote areas: 10-15 business days

Q) Do you ship plants nationwide? 

A) Yes, we ship plants to most locations within India. Some remote areas may have limited delivery options.

Returns and Refunds

Q) What is your return policy? 

A) If you are not satisfied with your purchase, you can return it within 7 days of delivery. The item must be in its original condition. Please refer to our Returns and Refunds policy for more details. 

Q) What should I do if my plant arrives damaged? 

A) If your plant arrives damaged, please contact us within 48 hours of delivery with a photo of the damaged plant. We will provide a replacement or a refund as per your preference.

Q) How will I receive my refund? 

A) Refunds will be processed to the original method of payment within 7 business days after the return is received and inspected.

Additional Information

Q) Do you offer plant care tips? 

A) Yes, we provide personalized care tips for each plant purchased to help ensure they thrive in your care.

Questions?

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